Introduction

Welcome to Soft Hear. We take your privacy seriously and strive to protect it according to the provisions in this Privacy Policy ("Policy"). This Policy outlines the methods and motives behind the collection, use, disclosure, storage and protection of your personal data when you avail our hearing aid and audiology services or use our website and mobile app (‘Services’). When you use our Services, you implicitly agree to the Privacy Policy.

Data We Collect and its Purpose Personal Data

While you access our Services, we may gather identifiable data that includes, but is not restricted to, your name, email, phone number, postal address, birth date, gender and specific medical information regarding your hearing health and history. This collectively constitutes ‘Personal Data’. We gather this data to effectively deliver our Services and for other reasons listed below.

Non-Personal Data

In addition to Personal Data, we also accumulate ‘Non-Personal Data’, which includes non-identifiable data like IP addresses, your device's operating system, browser type and version and other similar information. This data assists us in improving our services functionality and even the user experience.

Health Data

Our audiology services call out for a need for dealing with sensitive health-related data. We handle this data with utmost care and ensure that we comply with all pertinent health data privacy regulations.

How We Utilise Collected Data Service Delivery

Primarily, we collect Personal Data to deliver our Services to you. We use it to communicate about updates, changes and enhancements to our Services. It also enables us to respond effectively and promptly to your queries and provide a top-notch customer support.

Legal Adherence

Your data also aids us in complying with legal obligations. We may use it to enforce our terms of use, safeguard the rights & safety of our users, third parties and to ensure compliance with all relevant laws.

Customization

Our aim is to offer a personalised user experience tailored to your specific requirements and interests. We analyse your usage patterns and preferences to enhance and customise our Services accordingly.

Information Disclosure Third-Party Service Providers

To provide our Services, we may need to share data with third party service providers. These providers perform tasks on our behalf, including data storage, maintenance, database management, analytics, customer service and marketing.

Compliance with Laws

We might need to disclose your data to law enforcement or governmental bodies under certain circumstances. This is typically in response to legal requests or when we believe disclosure is necessary to fulfil legal obligations or to safeguard the rights, property or safety of Soft Hear, our users or the public.

Business Transfer

In the event of corporate transactions such as mergers, acquisitions or asset sales, your data may be transferred to the succeeding entity.

Protection of Your Data

We implement a range of technical and administrative security measures to safeguard your data from unauthorised access, use or the disclosure. Although we make every effort to protect your data, no security measures are completely foolproof.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance our Services. These technologies allow us to gather usage data and deliver a more personalised user experience. Your consent to this is implied by your continued use of our Services but you have the ability to control the use of cookies at the browser level.

Your Rights and Choices Access and Correction

You have the required right to request access to the Personal Data we hold about you. Additionally, you can request corrections if you find inaccuracy in your data.

Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt-out at any time. This can be accomplished by following the instructions in our marketing emails.

Children's Privacy

The services we offer are not designed for children under the age of 13 where we do not intentionally collect personal data from children under this age.

Policy Changes

We wholly reserve the right to update this Policy from time to time. Any modifications will be communicated by posting the revised Policy on this page.

Contact Us

For any questions, concerns, or complaints about this Policy or our privacy practices, feel free to reach out to us at-

Contact number- +91 8448993303
Email id- support@softhear.com
Website- link www.softhear.com

This Privacy Policy serves as a general guide and may not address all possible data usage scenarios. It must not be interpreted as legal advice. Given the sensitivity of data handled by audiology services, we strongly recommend consulting with a legal or privacy professional to ensure your privacy practices comply with all relevant laws and regulations.